ECC Tours

Touring an emergency communications center (ECC) is a great way to view first-hand how other communication centers operate on a day-to-day basis. Sign-up is on a first-come first-serve basis and will be available on the day of the tour at the Information Booth in the Orange County Convention Center. Space for each tour is limited to the first 50 registrants.

All tours depart from/return to the Orange County Convention Center.

Information to know before signing up:

  • You may only sign up yourself and not others for the tour.
  • A photo id is required to sign up.
Date ECC & Location Depart Return
Sat., Aug. 1 Florida Highway Patrol

Sponsored by

11:00 a.m. 2:30 p.m.
Sat., Aug. 1 Reedy Creek Fire Department

Sponsored by

3:30 p.m. 5:30 p.m.
Sun., Aug. 2 University of Central Florida Police Department

Sponsored by

12:30 p.m. 2:30 p.m.
Mon., Aug. 3 Reedy Creek Fire Department

Sponsored by

3:30 p.m. 5:30 p.m.
Tues., Aug. 4 Orlando Operations Center

Sponsored by

12:30 p.m. 2:30 p.m.
Wedn., Aug. 5 Orlando Operations Center

Sponsored by

2:30 p.m. 4:30 p.m.


About the Centers

Florida Highway Patroll

The Florida Highway Patrol operates seven regional communications centers located in Tallahassee, Jacksonville, Sanford, Lake Worth, Miami, Ft. Myers, and Tampa.

The Sanford Regional Communications Center (SRCC) dispatches for the Central Florida area which includes Brevard, Lake, Orange, Osceola, Seminole and Volusia counties SRCC dispatches for seven state agencies;

  • Florida Highway Patrol
  • Division of Alcohol Beverage and Tobacco
  • Department of Lottery
  • Office of the Attorney General Medicaid Fraud
  • Florida Department of Law Enforcement
  • Department of Agricultural and Consumer Services – Dept of Agricultural Law Enforcement,
  • Department of Financial Services – Bureau of Fire, Arson and Explosives Investigations and Insurance Fraud.

Reedy Creek Fire Department

The Reedy Creek Fire Department (RCFD) was established in 1968 and answering emergency calls via a ring down line was accomplished by on-duty personnel. In 1986 the RCFD Communications Center received its first E911 call via the Walt Disney World PBX system. The Communications Center still receives E911 calls from the expanded WDW PBX system as a Primary PSAP and receives wireless 911 transfers from Orange and Osceola Counties as a Secondary PSAP.

The RCFD provides service to two cities within the Reedy Creek Improvement District boundaries, Bay Lake and Lake Buena Vista and only provides 911 service for Fire and EMS emergencies, all Law Enforcement related emergencies are one- button transferred to the appropriate county for processing. All of the Walt Disney World Resort lies within the boundary of RCID.

The communication center is staffed with one Assistant Chief, three Captains and twenty three Communicators. This team of professionals was responsible for receiving over 220,000 911 and Administrative calls in 2019, of those 220,000 calls over 43,000 were 911 emergency related. Because of the RCFD 911 system design the Communications Center receives approximately 86% of its 911 calls via wireline and 14% via wireless transfer, something that is very much the opposite of most traditional Communities.

The communities of Bay Lake and Lake Buena Vista are primarily comprised of a transient population. At night the population is approximately 150,000 and swells to approximately 400,000 people, dependent on the time of year and number of visitors to the Orlando area and our communities from around the country and around the globe, all deftly handled by our team of 26 Professionals. The Florida Highway Patrol (FHP) was established in 1939 when then Governor Fred P. Cone, sitting as a member of the Executive Board of the Department of Public Safety, made a motion to establish the Florida Highway Patrol. Under the direction of Director Reid and Captain Kirkman, the first training academy was held in Bradenton with 40 students. This class graduated 32 members and by the end of 1940 (the first full year of operation), the Patrol had 59 patrolmen. In that first year, they patrolled 1,938,564 miles of roadway and investigated 1,000 crashes. Florida had less than two million residents in 1939, while today we have over 19 million with more than 90 million visitors to our state each year.

University of Central Florida Police Department

Established in 1973, the University of Central Florida Police Department (UCFPD) is an accredited, full-service police department that currently employs more than 85 sworn law enforcement officers, who provide law enforcement services to the university community, as well as all regional campuses and several university-affiliated housing communities.

The mission of the department is to reduce crime and the fear of crime by providing a safe environment for students, faculty, staff, and visitors through the application of community policing.

The UCFPD Communications Center is a 24/7 law enforcement 9-1-1 PSAP with 16 fully trained dispatchers who receive emergency and non-emergency calls for service. Communications Center personnel work eight-hour shifts, dispatching police officers and Parking Services employees, while also monitoring fire alarm systems, campus camera systems, license plate readers (LPR), and Mutualink. In addition, dispatchers are responsible for initial university mass notifications via outdoor and indoor speakers, as well as via email, text, and RSS.

Founded in Orlando in 1963, the University of Central Florida (UCF) offers a high-quality college education on campus and online, creating opportunities for more students to achieve their full potential.

Orlando Operations Center

The City of Orlando is known as the City Beautiful. With a thriving business and recreational infrastructure, Orlando is a city on the rise. The Public Safety personnel serve a population of approximately 300,000 residents and Orlando welcomes 70 million visitors a year.  The City has an urban, suburban, diverse population covering 102 square miles.  The Orlando Police and Fire Department Communications Divisions are co-located in the Orlando Operations Center(OOC.)  These Divisions serve as the backup PSAP for both the Orange County Sheriff and Orange County Fire Rescue.

The OOC shares space with the City of Orlando Traffic Management and Emergency Operations Center. This design has many operational advantages and allows for collaboration and cooperation between the four sections.

The Orlando Police Department is accredited by the Commission for Florida Law Enforcement Accreditation (CFA.)  The Department has over 800 police officers and the Communications Division has 94, full and part-time, highly trained Public Safety Telecommunicators (PST).  All PSTs are certified by the State of Florida. The Center responds to over 890,000 calls a year and conducts its own Public Safety Communications Academy, which has been accredited by APCO, Project 33.

The Orlando Fire Department has over 500 firefighters and 17 fire stations.  The Communications Division dispatched over 60,000 calls for EMS and Fire in 2019.  Orlando Fire Department Communications is an Accredited Center of Excellence by the International Academy of Emergency Dispatch.

The City of Orlando hosted events including World Cup (1994), NBA playoffs (2012), and the International Chiefs of Police conferences (2014/ 2016).  Professional sports teams include: The Orlando Magic, Orlando Predators, Orlando Solar Bears, Orlando City Soccer Club (MLS), Orlando Anarchy (WFA), Orlando Pride (NWSL) and the Atlanta Braves spring training (MLB) and is pleased to host attendees to the APCO International conference.