Career Advancement Center

Take advantage of these career enhancement sessions that will help you take charge of your career and grow professionally.

The Career Advancement Center is open all APCO 2020 registered attendees. Use this opportunity to engage in discussions with experts on topics critical to professional development.

CEUs can be earned for sessions in the Career Advancement Center.

Monday, August 3, 2020
10:30 a.m. – 11:30 a.m. Preparing for a Promotion: An Everyday Event
Robbie McCormick
APCO Adjunct Instructor
Training & Development Coordinator
Tarrant County 9-1-1 District
Fort Worth, TX

Does preparing for a promotion start only after a promotional opportunity is posted? Preparing for promotion begins from the first day of your employment and personnel selection is influenced by ALL the various opportunities we have had to promote ourselves in a positive way during our tenure.
11:45 a.m. – 12:45 p.m. Interviewing Skills: What to Say and Not to Say During an Interview
Joell Kight, CPE
Communications Mgr.
Fauquier County Sheriff’s Office
Fauquier County, VA

Looking for a promotion?  Want to secure a new career?  How do you do it?  Which resume design is the best?  How do you interview with confidence?  What to say and what not say during an interview.   We will provide you with some tools to help you reach your goals.
1:00 p.m. – 2:00 p.m. Today, Dispatcher. Tomorrow, YOU Decide.
Beth English, ENP
Program Manager
HigherGround Training
PSAP QA/QI Program

When you thought of your dream job, was dispatching what you pictured? Probably not, and you’re already thinking, “I don’t want to be a dispatcher for the next 20 years”. But what if you could actually have a career you love? Join this session to learn what you can do to make that happen. Today, you’re a dispatcher. Tomorrow, YOU decide!
Tuesday, August 4, 2020
10:30 a.m. – 11:30 a.m. Transitioning from ECCs to the Private Sector
Tracy Eldridge
Public Safety Community Engagement Manager
RapidSOS

Have you ever thought? “I think it is time to go” but “I have been here for so long, I do not know anything else,” “I can’t leave, it will be like starting over!” If you have ever contemplated working in the commercial sector, this session will give you the understanding and confidence you may not even know you are looking for, to make the transition from the ECC to the private sector. Your instructor will share her thoughts and experience on leaving the ECC after 20 committed years. In addition, she will share important tips to keep in mind as you make the transition, how to overcome the challenges, and most importantly, how to celebrate the accomplishments of saving lives in a much different way.
11:45 a.m. – 12:45 p.m. I’ve Been Promoted: What Was I Thinking?
Robbie McCormick
APCO Adjunct Instructor
Training & Development Coordinator
Tarrant County 9-1-1 District
Fort Worth, TX

Every day we sat and watched as others made decisions, carved the way and were the leaders of your center, either by title or position. But we have been a leader in our own right and have been waiting to make a difference in a position we felt would provide that opportunity. We worked hard every day to be proactive, be a good example, a listening ear, a dependable employee, and co-worker. We trained, we volunteered, we showed up every day in every way. The promotional opportunity is finally posted, we know we are ready – we are excited! We interviewed and tested well, and the panel said we were the perfect fit. We report for duty, they show us a few things, tell us a few things, pat us on the back and wish us well. By lunch time, we are now wondering what in the world we were thinking! We dared greatly, and now feel like shrinking to the background. Now what? Let’s have a courageous conversation about it on August 4, 2020 @ 11:45 in the Career Center!
1:00 p.m. – 2:00 p.m. Combatting Unconscious Bias
Beth English, ENP
Program Manager
HigherGround Training
PSAP QA/QI Program

You have unconscious biases, we all do. But how do you keep those biases from affecting how you deal with others? Learn how to determine what those biases are and see what you can do to combat them, so they don’t have a negative effect on your career.
2:15 p.m. – 3:15 p.m. Managing Emotions in the Workplace: Strategies for Success
Tracy Eldridge
Public Safety Community Engagement Manager
RapidSOS

He makes me so mad!” “She made me feel horrible!” Have you ever said something like this, have you ever placed blame on others for the way someone made you feel? If so, you are not alone, but did you know the person responsible for how you feel is you? In this session we will learn how to better manage emotions, how to deal with various personalities types, especially the difficult ones and how to become aware of the limitations of expectations. By incorporating these strategies those in the ECC will be able to reduce stress and strengthen professional relationships.